At XHORA, every piece listed is an authentic, one-of-a-kind vintage or pre-owned thrift item with single-unit inventory (Stock: 1 piece only).
1. Same-Day Return Window (Limited Launch Policy)
To build customer trust while preserving our unique thrift inventory, we offer a strict Same-Day Return Policy:
- Notification Window: If you wish to initiate a return, you must notify us on the same day of delivery (within 24 hours) via WhatsApp or Email. No return requests will be entertained after this initial 24-hour window.
- Condition & Hygiene Standards: The item must remain in its exact original delivered condition:
- Free from any customer-induced damage, tears, pulled threads, or new stains.
- Completely free of perfume, smoke, detergent, or any lingering odors.
- Original price tags, security labels, and packaging must be intact and untampered.
- Any sign of wear, alteration, or damage after delivery will result in an immediate rejection of the return request.
2. Mandatory Unboxing Video
To ensure transparency and protect both parties when handling pre-owned pieces:
- An unedited, continuous 360-degree unboxing video (without cuts or pauses) showing the outer package, shipping label, opening process, and item inspection is mandatory.
- In the rare event of receiving the wrong item or transit damage, this unboxing video must be submitted along with your same-day return request.
3. Reverse Logistics & Refund Process
- Return Dispatch / Reverse Pickup: Once your return request is reviewed and authorized, reverse pickup will be scheduled, or instructions to ship the parcel back to our verified hub will be shared.
- Quality Check (QC) & Inspection: Every returned parcel undergoes a mandatory physical quality check upon reaching our warehouse.
- Refund Settlement: Upon successful QC approval, the refund will be credited to your original payment source or provided via UPI within 2 to 3 business days.
4. How to Initiate a Return Request
To submit a return request on the day of delivery, share your Order ID, reason for return, and unboxing footage with our support team:
- Support Email: support@xhora.in
- WhatsApp / Helpline: +91 [9311271698]
- Support Hours: Monday to Saturday | 10:00 AM – 07:00 PM IST