Shipping Policy for XHORA |

At XHORA, we focus on swift dispatch and safe, reliable delivery across India for our unique vintage and thrift inventory.

Verification & Packing: All orders are carefully inspected, sanitized, packed, and handed over to our courier partners within 24 to 48 hours of order confirmation.
Dispatch Days: Dispatches occur Monday through Saturday, excluding public holidays.

Standard Shipping: Standard delivery typically takes 4 to 7 business days depending on the destination pin code. Metro cities often receive parcels within 3 to 5 business days.
Shipping Charges:
- Free Delivery applies automatically to all orders above ₹1,000.
- For orders under ₹1,000, a flat shipping fee of ₹79 will be applied at checkout.

Once your package is scanned at the logistics hub, an automated notification containing your AWB / Tracking Number and a direct live tracking link will be sent to your registered WhatsApp number and email.
You can track the real-time status of your parcel directly via the courier tracking portal.

Our courier partners attempt delivery up to three (3) times before returning the parcel to our origin hub (RTO).
Please ensure your full delivery address, nearby landmark, and active 10-digit mobile number are entered correctly during checkout to prevent failed attempts.
If a package returns to our warehouse due to incorrect contact details, inaccessible delivery addresses, or recipient refusal, the customer will be responsible for the re-shipping courier charges.

If the outer security bag or box appears significantly damaged, cut, or tampered with at the time of delivery, please do not accept the package or capture clear photographs before accepting.
As detailed in our Returns & Exchange Policy, record an uninterrupted unboxing video to claim transit compensation or resolve wrong-item delivery issues.

For delivery delays, address updates prior to dispatch, or tracking assistance: