At XHORA (accessible from https://xhora.in
), protecting your personal privacy is our utmost priority. This Privacy Policy details the types of personal data we collect, how it is processed, and the measures we take to keep your information secure.
1. Information We Collect
When you browse our website or place an order, we may collect the following details:
- Contact Information: Full name, mobile/WhatsApp number, and email address.
- Shipping & Billing Details: Complete postal delivery address, landmark, and postal code.
- Technical & Usage Data: IP address, browser type, device information, and site interaction cookies to enhance site loading performance and browsing experience.
2. How We Use Your Information
We use your personal data strictly for legitimate operational purposes:
- Order Processing & Fulfillment: To process your purchase, dispatch shipments, and send invoice receipts.
- Delivery & Logistics Tracking: Providing accurate address information to our logistics partners for delivery updates via SMS and WhatsApp.
- Customer Support: Resolving queries, handling unboxing verification, and managing same-day return inquiries.
- Platform Security: Preventing fraudulent transactions, duplicate bot orders, and unauthorized checkout attempts.
3. Payment Security (No Financial Storage)
- We do not collect, store, or view your credit card details, debit card CVV, net banking credentials, or UPI PINs.
- All financial transactions are encrypted using Secure Sockets Layer (SSL) technology and processed directly via RBI-authorized payment gateways (e.g., Razorpay / Cashfree).
4. Third-Party Data Sharing
We do not sell, trade, or rent your personal information to third parties. Your information is shared only with essential operational service providers:
- Logistics Partners: Trusted courier aggregators (e.g., Shiprocket, Delhivery, Bluedart) solely for parcel transit and doorstep delivery.
- Legal Obligations: If mandated by Indian law, regulatory bodies, or legal processes to protect rights and store safety.
5. Data Retention & Security
We retain personal information only as long as necessary to fulfill store transactions, tax record compliance, and order dispute resolutions. We use administrative, technical, and physical safeguards to secure your personal data against unauthorized access or disclosure.
6. Contact Us Regarding Privacy
If you have questions, concerns, or wish to request data updates regarding your personal records, contact us at:
- Email: (support@xhora.in)
- Website:https://xhora.in